Privacy Policy

Care At Home Privacy & UK GDPR Policy

At Care At Home, we value your privacy when you visit our website or communicate electronically. Our Privacy Policy outlines how we handle any personal information you share with us or that we collect from you during your visit to our site.

Please check back periodically to review this Policy, as it may be updated occasionally.

For Data Protection, our data registration number is Z2430923

Information We Collect

In operating our website, we may collect and process the following data about you:

Details of your visits to our site and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Information you provide by filling in forms on our website, such as when you registered for information or purchased.
Information is provided to us when you communicate with us for any reason.
We may also ask you to complete surveys we use for research purposes, although you do not have to respond to them.

Use of IP Addresses And Cookies

We may, on occasion, gather information regarding your computer while you are on our website.

This enables us to improve our services and provide statistical data relating to the use of our website to our advertisers where appropriate.
Such information will not identify you. It is statistical data about our visitors and their use of our site.
Similarly, we may gather information about your general internet use using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on your computer’s hard drive as cookies contain information transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers can decline cookies. You can activate the settings on your browser to refuse cookies. Please note that you may be unable to access particular parts of our website should you choose to reject cookies.

Use of Your Information

The information we collect and store relating to you is primarily used to provide our services to you. Also, we may use the information for the following purposes:

To provide you with the requested information about our products or services.
To estimate our audience size and usage pattern.
To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
We are here to notify you of any changes to our website, such as improvements or service/product changes that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale.
To speed up your searches and make the website more user-friendly.
We would like to recognise you when you return to our site.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers.
Details relating to any transactions entered into our site will be encrypted to ensure its safety.
The transmission of information via the Internet is not completely secure. Therefore, we cannot guarantee the security of data sent to us electronically, and transmission of such data is, therefore, entirely at your risk.
Where we have given you (or where you have chosen) a password to access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to third parties:

Where we are legally required to disclose your information.
To assist fraud protection and minimise credit risk.

Third-Party Links

Occasionally, our website may feature links to and from the websites of our partners, advertisers, and affiliates. It is important to note that these websites have their privacy policies, and we cannot be held responsible or liable for their policies. Before submitting any personal information to these websites, please review their policies.

Changes to our privacy policy

Any alterations to our privacy policy will be promptly posted on this page. If there are any significant updates, we’ll send you an email notification. We strongly suggest checking this page frequently to ensure you are always aware of any vital changes.

Access to Information

Your personal information belongs to you, and you have the right to:

Be informed of how we will process it
Request a copy of what we hold about you in commonly used electronic format if you wish (if you provided this to us electronically for automated processing, we would return it in the same way)
Has it been amended if it’s incorrect or incomplete?
Have it deleted (where we do not have a legal requirement to retain it)
Withdraw your consent if you no longer wish us to process
Object to us using it in relation to a legal task or the exercise of an official authority

How do I exercise these rights?

If you would like to access any of the information we hold about you or have concerns regarding the way we have processed your information, please contact:

The Data Controller

Care At Home Ltd,

Kemp House
160 City Road
London
EC1V 2NX

Contact Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.